Wrongly Suspended Microsoft Rewards Account - No Response from Support

Bing
1

Hello,

Last fall, my rewards account was restricted due to suspected macro or bot use. I contacted support, and they told me to slow down my daily searches to avoid being flagged. However, despite doing so, my account restrictions weren't lifted, and it was eventually suspended.

The support email suggested providing screen recordings or screenshots of my searches if the issue persisted. But now, when I try to access Rewards support at https://rewards.bing.com/support, the page is inaccessible due to my suspended status.

How can I reach out to customer support to resolve this issue?

2

I feel ya, man. Being stranded without support when you need it the most is super frustrating. Here are some steps you can take to try and resolve the issue:

  1. Phone Support: Try calling Microsoft Support directly. You can find the phone numbers for your region on the Microsoft Support website. Even though you can’t access the Rewards support page, you can still reach out to general support and they might be able to escalate your issue or provide guidance.

  2. Use a Different Browser or Device: Sometimes, browser or device-specific issues can cause problems. Try accessing the Rewards support page from a different browser or device to see if that resolves the issue. If you can access the page, you can submit a request for support.

  3. Live Chat: If you’re unable to get through by phone, check if Microsoft offers live chat support. This might be available on the Microsoft Support website or through other channels like Microsoft Community Forums.

  4. Contact Bing Support via Twitter: Reach out to Bing Support on Twitter (handle @BingSupport) with a detailed explanation of your issue. They might respond or provide a direct message (DM) for further assistance.

  5. Create a New User Profile: If all else fails, consider creating a new user profile and submitting a new support request from that profile. This might allow you to bypass the suspension and get help, but be prepared to provide thorough context and explanations.

  6. Escalate the Issue: If you manage to get in touch with someone, politely yet firmly ask them to escalate your issue to a higher-tier support specialist or a supervisor who can review your case more thoroughly.

Remember to stay calm, patient, and detailed throughout your troubleshooting process. Good luck, and I hope you get your Rewards account back on track soon