My wireless keyboard, which connects to my laptop via USB, has suddenly stopped working. I've replaced the batteries, but it still won't turn on. Normally, when you plug in a new device, a screen pops up on the laptop. However, this isn't happening anymore. Is there a way to reset the keyboard?
Hi there,
Sorry to hear your wireless keyboard stopped working suddenly. Replacing the batteries was a good first step, but since that didn’t help, let’s dive deeper.
Troubleshooting Steps
First, ensure the wireless receiver is securely plugged into your laptop and is not obstructed by any nearby objects. To isolate the issue further, follow these steps:
-
Check the Bluetooth Devices:
- Go to Settings > Devices > Bluetooth & other devices.
- Look for your keyboard in the list of available devices. If it’s listed, try pairing it with your laptop.
-
Reset the Keyboard:
- Press the Connect/Reset button on the bottom of the keyboard.
- Then, press the Connect/Reset button on the top of the USB receiver.
-
Reconnect the Keyboard:
- Follow the usual connection process:
- Press the Connect button on the keyboard and then on the receiver.
-
Update Drivers:
- Ensure your PC has the latest updates by checking for updates from:
- Start > Settings > Update & Security > Windows Update
- Also, install any updates from your manufacturer if applicable.
If these steps don’t resolve the issue, it might be a hardware fault, and you might need to contact the keyboard manufacturer or a repair service. If you need more assistance, feel free to ask.