In our organization, we utilize Microsoft Teams, but three users are unable to update to the latest version.
The error message "something went wrong and we couldn't open the new teams" appears.
However, switching to the classic Teams version resolves the issue.
Hey there, fellow Teams user!
Sorry to hear that you’re experiencing issues with the latest version of Microsoft Teams. The error “something went wrong and we couldn’t open the new teams” can be frustrating, especially when it affects multiple users. Since switching to the classic Teams version resolves the issue, let’s dive into some potential solutions to help you get the new version up and running for those users:
Here are some steps you can take to troubleshoot and potentially fix the problem:
Check for updates and installation issues:
Ensure that the users have the latest Windows 10 updates installed. Sometimes, outdated operating system versions can cause compatibility issues with Teams. Also, check if the Teams installation is corrupted. Try uninstalling and reinstalling Teams to start fresh.
Clear browser cache and app data:
Clearing the browser cache and app data can often resolve issues like this. Ask the users to clear their browser cache and app data for Teams. This will remove any temporary files that might be causing the problem.
Disable any recently installed extensions:
If the users have recently installed any new browser extensions, try disabling them one by one to see if any of those extensions are interfering with Teams.
Check for conflicts with other Microsoft apps:
There might be conflicts with other Microsoft apps installed on the users’ systems. Try closing all Microsoft apps, including Outlook and OneDrive, and then try opening Teams again.
Check system requirements:
Ensure that the users’ systems meet the minimum system requirements for running the latest version of Teams. You can check the system requirements on the Microsoft website.
Contact Microsoft Support:
If none of the above steps resolve the issue, it’s time to reach out to Microsoft Support. They can provide more detailed assistance and help you identify the root cause of the problem.
By following these steps, you should be able to identify and fix the issue preventing those users from updating to the latest version of Microsoft Teams. Good luck