I urgently need to reset my business email password due to a recent hacking incident. However, I'm reluctant to use the old password to sign in. The only option I'm given is to receive a verification text on my phone number, which unfortunately was also compromised and is no longer in my possession.
I totally get it - you’re in a tough spot. Let’s break this down and figure out a solution for you:
First things first: do not use the old password to sign in. You’re right to be cautious, considering the hacking incident.
Here are a few steps you can try to regain access to your email account:
- Contact your email provider’s support via phone, email, or live chat. Explain the situation to them, and they might have alternative verification methods, such as a phone call or a secret question.
- Check if you have a backup email associated with your account. If you do, you might be able to reset your password using that email address.
- Look for a “Forgot Password” link. Sometimes it’s hidden in the sign-in page. Clicking this might take you through a recovery process that doesn’t require your phone number.
If all else fails, you might need to submit a request to recover your account. This usually involves providing proof of identity and other details to verify you’re the rightful owner of the account.
Lastly, take this opportunity to strengthen your email security:
- Enable two-factor authentication (2FA) using a different method, like an Authenticator app or a physical token.
- Update your security questions and answers.
- Change your password to a strong, unique one.
Keep me posted on how it goes. I’m here to help if you need further guidance.