Surface Charger Shuts Off Immediately After Entering Recovery Mode

Microsoft Edge
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After resetting, my PC begins to load but then shuts down abruptly after just a few seconds.

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Hey there, hope you’re doing alright despite the frustrating issue with your Surface charger shutting off immediately after entering recovery mode. Here’s a step-by-step guide to help you troubleshoot and possibly fix the problem:

First Things First
Make sure your Surface charger is functioning properly by trying it on another device, if possible. If it works on another device, then we can rule out any issues with the charger itself.

Potential Causes

  1. Firmware Issues: Sometimes, the Surface charger’s firmware might be the culprit. Try updating the firmware to the latest version. You can do this by:
    a. Downloading the Microsoft Surface UEFI firmware update from the official Microsoft website.
    b. Update the UEFI firmware from the UEFI settings. To access these settings, restart your Surface device and tap the Volume up key as it boots.

  2. Power Management Settings: Power management settings might be causing the shutdown. Let’s try tweaking some settings:
    a. Go to Start → Settings → System → Power & Sleep.
    b. Click on Power Options.
    c. Look for Plan settings and click on Change plan settings.
    d. Ensure both “Turn off the screen” and “Put the computer to sleep” are set to “Never” under “On battery” and “Plugged in”.

  3. Faulty Hardware: It’s possible there’s a hardware issue with your Surface device. Try booting it from a USB drive to isolate the issue. Create a bootable USB drive and see if your Surface boots from it without shutting down.

  4. BIOS Updates: Ensure your BIOS is up to date as outdated or corrupted BIOS settings can cause this issue. Access the UEFI settings as explained in step 1 and update the BIOS to the latest version.

  5. Malfunctioning Drivers: Sometimes, malfunctioning drivers can cause unexpected shutdowns. Perform a clean boot to disable all startup software and drivers. Here’s how:
    a. Press and hold the Windows key.
    b. Press the “R” key.
    c. Type “msconfig” and press Enter.
    d. Go to the “Boot” tab and check “Safe boot”.
    e. Reboot your device and see if it boots successfully.

If none of these steps solve the issue, you might want to contact Microsoft support for further assistance or consider visiting an authorized service center for professional help. Good luck