I've been struggling to use my computer for over a week. While I can access daily news updates, I'm unable to open other web pages for some reason.
I managed to access Yahoo to send this message, and I've checked all my settings and run the Diagnostics tool. Everything seems to be okay, except that Bing has locked me out and won't work through Microsoft Edge.
My question is: why is this happening?
Is there an issue with the latest downloads?
I need my computer for research purposes, so I need to get this fixed.
How can we resolve this issue?
It seems like many people are experiencing the same problem.
Why is it so difficult to report a system fault and get help?
Here’s the deal: you’re not alone in this. Many users have been reporting issues with Microsoft Edge and Bing after the latest update. I’ll break down the possible causes and some troubleshooting steps to get you back to researching in no time.
Possible Causes:
- Browser Cache and Cookies - Corrupted or outdated browser data might be causing the issue.
- Extension Issues - Recently installed or updated extensions could be interfering with Microsoft Edge.
- System Corruptions - The update might have caused system-wide corruptions.
- Bing Servers - There could be issues on Bing’s end, but it’s less likely.
Troubleshooting Steps:
- Clear Browser Cache and Cookies:
a. Open Microsoft Edge.
b. Press Ctrl + Shift + Delete to open the Clear browsing data panel.
c. Select “Cookies and other site data” and “Cached images and files”.
d. Click Clear.
- Disable All Extensions:
a. Type “edge://extensions/” in the address bar and press Enter.
b. Toggle the switch at the top to disable all extensions.
- Reset Microsoft Edge:
a. Press the Windows key + R to open the Run dialog.
b. Type “%localappdata%\Microsoft\Edge\User Data” and press Enter.
c. Delete the entire folder.
- Run the Microsoft Edge Troubleshooter:
a. Press the Windows key + S to open the Search bar.
b. Type “ms-edge” and select “Troubleshoot Microsoft Edge”.
- Reinstall Microsoft Edge:
a. Go to the Microsoft Edge download page.
b. Click “Download” and follow the installation prompts.
Additional Tips:
- Run System File Checker (SFC) and DISM tools to check for system corruptions.
- Check for Windows updates, as a new one might have fixed the issue.
- If you’re still stuck, try using a different browser like Google Chrome or Mozilla Firefox.
Reporting System Faults:
- You can report issues directly to Microsoft through the built-in Feedback Hub app in Windows.
- Provide detailed error messages and steps to reproduce the issue to help them diagnose the problem faster.
Give these steps a shot and see if they resolve your issues. If you’re still having trouble, feel free to share more details, and I’ll do my best to help you out.