Can't access my account due to a sign-in block despite resetting password. Need immediate access to emails.
Hey there, sorry to hear that you can’t access your account.
First things first, when you reset your password, it’s possible that the system flagged your account for security reasons. Here’s what you can do to try and resolve this:
- Wait for a bit: Sometimes these blocks are temporary, so give it about 30 minutes to an hour and try signing in again.
- Clear your browser cache: It’s possible that your browser is still holding onto the old login credentials. Clear your browser cache and try signing in again using the new password.
- Use the Microsoft Support and Recovery Assistant: This is a handy tool from Microsoft that can help you troubleshoot and fix sign-in issues. Download and run the tool, follow the prompts, and see if it resolves the issue.
If none of these steps work, it’s likely that your account has been flagged for a more serious security issue. In this case, you’ll need to contact Microsoft Support directly. Here’s how you can do that:
- Go to the Microsoft Support website and click on “Contact Support” at the top.
- Choose the “Office” option and then select “Sign in and password issues”.
- Click on “Get help” and follow the prompts to chat with a support agent or schedule a call.
Keep in mind that you might need to verify your identity and provide some additional information to prove you’re the account owner. This is a standard security measure to ensure your account is protected.
I hope this helps you regain access to your account and emails. Good luck