Redeeming an Old Microsoft Gift Card: Step-by-Step Guide

Microsoft 365 and Office
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I stumbled upon an old gift card from Microsoft, issued by Fastcard, which I think was included with a product purchase at a retail store a while back. The catch is that it's only redeemable at retail stores, but the problem is that all those stores have since closed down. Is there any way to still use this gift card?

2

Sorry to hear that you’re stuck with an old gift card that can’t be redeemed at retail stores anymore. However, don’t worry Just because the card says it’s redeemable at retail stores doesn’t mean you can’t use it. You can actually contact Microsoft’s support team to see if they can assist you in redeeming the gift card.

Here’s a step-by-step guide to get you going:

  1. Gather the necessary information from the gift card:

    • The gift card number
    • The PIN number
    • The date of purchase and the original retailer (if you have the receipt)

  2. Reach out to Microsoft Support:

    • You can call Microsoft Support at 1-800-MICROSOFT (1-800-642-7676) in the US. Have the gift card details ready.
    • Alternatively, you can start a chat with the Microsoft Support Team on their website. Click on “Support” at the top of the Microsoft website, then click on “Contact Support” and choose “Chat.”

  3. Explain Your Situation:

    • When you get in touch with the support team, explain that you have an old gift card issued by Fastcard, which is only redeemable at retail stores that have since closed down.
    • Provide the gift card number, PIN, and any other relevant details you have.

  4. Wait for Assistance:

    • The support team will assess your situation and do their best to assist you in redeeming the gift card. They might ask a few more questions or need to verify your details.

  5. Redemption Options:

    • If the support team can help you, they might offer alternative redemption options, such as redeeming the card online or via phone, or possibly even providing a new gift card with the same balance.

Remember to stay patient and persistent when speaking with the support team. They’re there to help, and with a little persistence, you might be able to breathe new life into that old gift card.