Photoshop and Lightroom Crash: EXCEPTION_ACCESS_VIOLATION Error

Windows 10
1

Here is the paraphrased content:

Good morning,

I'm experiencing unexpected closures in both Adobe Photoshop and Adobe Lightroom, which occur when I start the software. I've already contacted Adobe Support, but they claim it's a Microsoft operating system error.

My system specifications are as follows:
------------------

System Information

------------------

Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: To Be Filled By O.E.M.

System Model: B450M/ac R2.0

BIOS: P2.90 (type: UEFI)

Processor: AMD Ryzen 5 5600G with Radeon Graphics (12 CPUs), ~3.9GHz

Memory: 16384MB RAM

Available OS Memory: 13182MB RAM

Page File: 9777MB used, 10572MB available

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

DirectX Database Version: 1.0.8

DxDiag Version: 10.00.19041.4355 64bit Unicode

---------------

Display Devices

---------------

Card name: AMD Radeon(TM) Graphics

Manufacturer: Advanced Micro Devices, Inc.

Chip type: AMD Radeon Graphics Processor (0x1638)

DAC type: Internal DAC(400MHz)

Device Type: Full Device (POST)

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 9646 MB

Dedicated Memory: 3055 MB

Shared Memory: 6591 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.645508,0.336914), Green(0.328125,0.615234), Blue(0.146484,0.055664), White Point(0.313477,0.329102)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: S22F350

Monitor Id: SAM0D1A

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported



If you need more information, I'd be happy to provide it. I'm looking for a quick solution to these errors, as I'm also experiencing issues with CapCut, which forces me to close it.

2

Hey there!

Sorry to hear that you’re experiencing crashes with Photoshop, Lightroom, and CapCut. The EXCEPTION_ACCESS_VIOLATION error can be frustrating, but let’s try to troubleshoot and fix it.

First, since Adobe Support pointed to a Microsoft operating system error, let’s start by checking for any Windows updates. Make sure your system is up-to-date, as this might resolve the issue.

Step-by-Step Instructions:

  1. Press the Windows key + I to open Settings.
  2. Click on Update & Security.
  3. Check for any available updates.
  4. If updates are found, download and install them.
  5. Restart your system.

Next, let’s take a look at your system’s graphics driver. Since you’re using an AMD Ryzen 5 5600G with Radeon Graphics, we’ll focus on updating the graphics driver.

Step-by-Step Instructions:

  1. Press the Windows key + X and select Device Manager.
  2. In the Device Manager, expand the Display Adapters section.
  3. Right-click on the AMD Radeon™ Graphics adapter and select Update Driver.
  4. Click on Search automatically for updated driver software.
  5. Follow the prompts to install any available updates.

Additionally, you can try disabling any unnecessary startup programs and background applications to see if they’re interfering with Photoshop and Lightroom.

Step-by-Step Instructions:

  1. Press the Windows key + R to open the Run dialog.
  2. Type msconfig and press Enter.
  3. In the System Configuration window, go to the Startup tab.
  4. Look for any unnecessary programs and uncheck them.
  5. Click Apply and then OK.

Lastly, since you’re experiencing issues with multiple applications, let’s try running them in compatibility mode.

Step-by-Step Instructions:

  1. Right-click on the Photoshop and Lightroom executables (usually found in the installation directory).
  2. Select Properties.
  3. In the Properties window, go to the Compatibility tab.
    . Check the box next to Run this program in compatibility mode for.
  4. Select Windows 8 from the dropdown menu.
  5. Click Apply and then OK.

Try running Photoshop, Lightroom, and CapCut again to see if these steps resolve the issue. If you’re still experiencing crashes, feel free to provide more details, and we can continue troubleshooting together