Mysterious $300+ Charge: No Subscriptions or Payment History Found

Bing
1

I sent an email to Microsoft on April 4, 2024, regarding some charges on my HP device (96856166). Here are the details:

TRANSACTION_ID Date & Time ITEM_NAME Amount
9hee6dh0c6xvdf2s5syifvry
2/3/2024 10:34 Premium 80 Robux:Roblox 1.48
9h6dw4il9hr2foo4b2gffbou
1/31/2024 19:12 Premium 400 Robux:Roblox 6.98
9h6d4slkypfse4d0t8i8x8id
1/31/2024 19:06 Premium 80 Robux:Roblox 1.48
9h6cdg48yohukreek5yujdrw
1/31/2024 18:58 Premium 320 Robux:Roblox 5.98
9h6bm6fpg28d04ov2ykdihza
1/31/2024 18:43 Premium 800 Robux:Roblox 14.98
9h6bm8o8prazhoyhvvvgmnhh
1/31/2024 18:42 Premium 800 Robux:Roblox 14.98
9h6bm85yzbpihoaoyakl4lt2
1/31/2024 18:41 Premium 800 Robux:Roblox 14.98
9h6auujwet6q8t1mugo2cv6j
1/31/2024 18:37 Premium 400 Robux:Roblox 6.98
9h6auug8olgs1kp5u7j75k1o
1/31/2024 18:34 Premium 1700 Robux:Roblox 28.98
9h65jp1vsyufy4cix81v7w26
1/31/2024 17:21 Premium 1700 Robux:Roblox 28.98
9h64scd178ir591tggsh9vro
1/31/2024 17:15 Premium 400 Robux:Roblox 6.98
9h64sciemok5nv1mospak8oa
1/31/2024 17:13 Premium 800 Robux:Roblox 14.98
9h6411o7qfc1bdp0z55hhcio
1/31/2024 17:06 Premium 800 Robux:Roblox 14.98
9h64149s7um8satwyxvs5bxm
1/31/2024 17:04 Premium 800 Robux:Roblox 14.98
9h6411go1qf3x351hfu46s72
1/31/2024 17:03 Premium 800 Robux:Roblox 14.98
9h6411wc2f17mh9cs2eymsik
1/31/2024 17:01 Premium 1700 Robux:Roblox 28.98
9h5ouw5el7zzfhgc9mnoqvhd
1/31/2024 13:48 Premium 160 Robux:Roblox 2.98
9h3hyfr5ct118ubw4bijr5yk
1/30/2024 20:29 Premium 800 Robux:Roblox 14.98
9h3gft5unpdfbk8lqs9z9n7y
1/30/2024 20:00 Premium 800 Robux:Roblox 14.98
9h3bw17ksoeo7f06gfhbfv7w
1/30/2024 19:09 Premium 800 Robux:Roblox 14.98
9h39m1dtnmk1sl7v9dafhyq4
1/30/2024 18:30 Premium 800 Robux:Roblox 14.98
9h36ksd358fbpyd1dyqeptxe
1/30/2024 17:55 Premium 800 Robux:Roblox 14.98

These charges are from Microsoft through my HP device (96856166). Please investigate this matter.

2

Hey there,

It seems like you’ve encountered some unexpected charges on your HP device associated with Microsoft and Roblox transactions. I’m here to help you get to the bottom of this and possibly resolve the issue. Here’s a step-by-step guide to assist you:

  1. Account Security:

    • Ensure your Microsoft account is secure by doing the following:
      • Log into your Microsoft account and check the recent activity to see if there are any unknown sign-ins or suspicious activity.
      • Change your password and make it stronger.
      • Enable two-factor authentication (2FA) if you haven’t already done so to add an extra layer of security.

  2. Roblox Account Check:

    • Log into your Roblox account and check its recent transaction history. You might find some unauthorized transactions that you can report to Roblox support.
    • Change your Roblox account password and enable 2FA there as well.

  3. Dispute Charges with Microsoft:

    • Follow up on your email from April 4, 2024, by calling Microsoft Support directly:
      • They can help you investigate these charges and possibly reverse them.
      • Be prepared to provide the details of the transactions and your device’s serial number (96856166).

  4. Monitor Your Bank Statement:

    • Keep a close eye on your bank statement to see if any of these charges are being deducted.
    • If you find any, contact your bank to dispute the charges and possibly request a refund.

If you’ve indeed confirmed these transactions weren’t made by you or anyone authorized, keep pushing until you get a resolution. It might take some time and effort, but you should be able to get these charges reversed. Keep me updated on your progress if you need any further guidance.