When a chat is muted on the desktop version of Teams for Windows and MAC, the chat image doesn't appear. However, on mobile devices, the image is still visible even when the chat is muted. Will there be an update to make this feature consistent across all platforms?
Hey there,
The issue you’re facing with chat images not displaying when muted on desktop versions of Teams for Windows and MAC, but still being visible on mobile devices, is really inconvenient. Due to consistency concerns, Microsoft might update this feature soon, but for now, here are some possible workarounds:
-
Clear the Team Cache:
- Exit Teams
- Go to
%AppData%\Microsoft\Teamsand%appdata%\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams - Delete all files and folders in these directories
- Restart Teams
-
Sign Out and Sign In:
- Manually log out from Teams (top right corner)
- Sign in again fully (enter credentials)
-
Reboot Your Computer:
- Sometimes, a simple system restart can help rebuild the cache and resolve issues
These steps have helped users in the past with similar image display issues, so give them a shot. Hopefully, this helps until Microsoft addresses the issue fully.