Microsoft Rewards Stuck at 12 Points - Why Isnt It Increasing?

Microsoft Edge
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Why aren't my Microsoft Rewards points increasing beyond 12 points?

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Hey there,

I understand your concern about Microsoft Rewards points not increasing beyond 12 points. There are a few reasons why this might be happening. Here are some common issues and steps you can take to troubleshoot the problem:

The most common reason for not earning Microsoft Rewards points is due to the way the browser is set up. Here are a few things to check:

  1. Sign-in Status: Make sure you’re signed in to your Microsoft account within Microsoft Edge. You can do this by clicking on the profile picture icon at the top right corner of the browser.
  2. Microsoft Rewards Extension: Ensure the Microsoft Rewards extension is enabled in the browser. You can do this by going to edge://extensions, finding the Microsoft Rewards extension, and making sure the toggle button is set to “On”.
  3. Browsing Data: Clear your browsing data, including cookies and site data. Sometimes, stored data can interfere with the Rewards tracking. Press Ctrl + Shift + Delete and choose what data you want to clear.
  4. Search Engine: Microsoft Rewards only works when using Bing as your default search engine. Check if you’ve accidentally changed the default search engine. You can change it back by going to edge://settings/search, selecting “Bing”, and clicking “Set as default”.

Additionally, consider the following:

  • Microsoft Rewards Settings: You might have accidentally turned off the feature. Go to edge://rewards, click “Settings” and ensure “Earning Microsoft Rewards is turned ON”.
  • Activity History: Check your activity history to see if there are any points not being credited correctly. If you find any discrepancies, report it to support.
  • Browser Version: Ensure you’re running the latest version of Microsoft Edge. Sometimes updates can resolve issues like this.
  • Support: If none of the above steps solve the issue, consider reaching out to Microsoft support for further assistance.

If you’ve double-checked all these points and still have issues, feel free to provide more details so we can help you further.