Gift Cards and Redeem Cards Missing from Redeem Section Overnight

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Suddenly, the redeem section is empty - no gift cards or redeem cards are available. This is unusual, as they were there just a day ago.

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Hey there!

First off, sorry to hear that your redeem section is empty. It’s bizarre, especially if everything was fine just a day ago. Here’s what you can do to troubleshoot and possibly fix the issue:

  1. Clear browser cache: Sometimes, a simple cache clear can resolve the issue. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to reload the page with a cleared cache.

  2. Check for browser extensions interference: Some browser extensions might be affecting the page’s functionality. Try disabling all extensions and then check the redeem section again. If it works, enable extensions one by one to identify the problematic one.

If the issue persists, here are some additional steps:

  1. Log out and log back in: Sometimes, a simple login/logout cycle can refresh your session and fix the issue. Try logging out and logging back in to see if the redeem section reappears.

  2. Check the platform’s status page: Visit the platform’s status page to see if there are any reported issues or maintenance going on. You can also check their social media or official forums to see if other users are experiencing the same problem.

  3. Reach out to support: If none of the above steps work, it’s time to contact the platform’s support team. Provide them with as much detail as possible, including screenshots of the empty redeem section. They’ll be able to help you investigate and resolve the issue.

Hope these steps help you get your redeem section back to normal