Error loading Microsoft Word on MacBook Pro due to account issue

Microsoft 365 and Office
1

I'm having trouble getting Microsoft Word to open on my MacBook Pro. Can someone assist me?

2

Hey there, sorry to hear you’re having trouble opening Word on your MacBook Pro!

From your description, it seems like there’s an account issue causing the problem. Let’s troubleshoot step by step:

  1. Sign out and sign back in to your Microsoft account:

    • Close all Microsoft Office applications.
    • Open Word again. You should see a sign-in prompt.
    • Sign out of your account. This will clear any cached login credentials.
    • Wait a minute or two.
    • Sign back in with your Microsoft account credentials.

  2. Check your Microsoft 365 subscription status:

    • Open a web browser and go to the Microsoft 365 website.
    • Sign in to your account.
    • Ensure your subscription is active and not expired.

  3. Verify your Office installation:

    • Go to Applications > Microsoft Office > Microsoft Word.
    • Right-click (or Ctrl + click) on Microsoft Word and select “Get Info”.
    • Check the “Kind” and “Version” to ensure Word is installed correctly.

If none of these steps resolve the issue, try reinstalling Microsoft Office or reaching out to Microsoft support for further assistance.