I was charged $69.99 for a single subscription, but I've switched to a family plan costing $99.99. Can I get a refund of $69.99?
Sounds like you got caught in that double-billing loop. Don’t worry, I’m here to help you navigate this mess.
First, understand that you can’t get a direct refund because Microsoft’s billing system is a bit wonky. However, you can sort this out by canceling your individual subscription and requesting a prorated refund. Here’s how:
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Sign in to your Microsoft account. Make sure you’re using the same login credentials associated with both subscriptions.
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Cancel your individual subscription:
- Go to the Microsoft account website (https://account.microsoft.com/).
- Scroll down and find the Services & subscriptions section.
- Click on Manage next to your individual subscription.
- Click Cancel and confirm the cancellation.
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Request a prorated refund:
- Reach out to Microsoft Support using their Chat or Phone support options (https://answers.microsoft.com/).
- Explain your situation, mentioning you already switched to a family plan and want a prorated refund for the remaining time on your individual subscription.
- Provide your original order number or the canceled subscription ID.
The support agent should help you get a refund for the remaining unused period. This might take a few days to process, but you should receive your refund.
Additionally, since you’ve already upgraded to the family plan, you won’t be charged the $69.99 anymore. Your new family plan will take over, and you’ll only be billed $99.99 going forward.
If you encounter any issues or have further questions, post an update, and I’ll be here to help you troubleshoot. Good luck, and I hope you get your refund sorted out quickly