Hello,
I'm having trouble getting an email verification code from Canva when using my business email account through Online 365 Outlook.
Hey there,
Wanna help you troubleshoot why you’re not getting that email verification code from Canva on your Outlook account.
Step 1: Check Your Spam/Junk Folder
First off, make sure the verification email isn’t getting flagged as spam. Take a look in your Spam or Junk folder to see if the email ended up there. If it is, mark it as “Not Junk” or move it to your Inbox.
Step 2: Check Your Email Filters
Next, check if you have any custom email filters that might be blocking or moving the verification email. Check your Outlook settings to see if you have any filters set up. If you do, try temporarily disabling them or adding Canva to the “Safe Senders” list.
Step 3: Whitelist Canva’s Email Address
You can also try whitelisting Canva’s email address to ensure it gets through your email filters. Go to your Outlook settings, then navigate to “View all Outlook settings” > “Mail” > “Junk email” > “Add”. Enter [security@canva.com](mailto:security@canva.com) and [support@canva.com](mailto:support@canva.com) in the “Safe senders and domains” list.
Step 4: Check Your Account Settings
Double-check that your business email account is correctly set up on Outlook. Ensure your email address, password, and server settings are all correct.
Step 5: Contact Canva Support
If none of the above steps work, reach out to Canva’s support team directly. They can help you determine if there’s an issue on their end or if there’s something specific about their verification email that’s causing the issue.
Hope one of these steps gets you the verification code you need