When attempting to log in, an error message appears stating that the username cannot be found and suggests creating a new Microsoft account. However, when trying to do so, it says that the email address is already associated with a Microsoft account and asks to try a different one. This issue persists across all systems. Despite checking for spelling errors, watching tutorials, and using the account recovery form, no solution has been found. Any assistance would be greatly appreciated.
Hey there, sorry to hear you’re having some trouble logging into your Microsoft account.
First things first, double-check your account and password. Make sure you’re using the correct email address and password. If you’re sure of your login credentials, let’s move on.
Next up, try clearing your browser data and cache. Sometimes, a fresh start can do wonders. Close all your browser windows, clear your browser data (history, cookies, and whatnot), and then try logging in again.
Now, since you mentioned that the error persists across all systems, let’s check if the account is compromised. Go to the Microsoft account security page and sign in from there. If you can log in successfully, it might indicate a problem with your local setup or browser.
If the above steps don’t help, time to get a bit more serious:
- Reset your password: Go to the Microsoft account sign-in page, click on “Forgot password,” and follow the instructions. Make sure you’re using an email address or phone number associated with your account.
- Check account aliases: If you’ve set up any account aliases, try signing in with those. You might have more luck with an alias if there’s an issue with your primary email address.
- Try the Microsoft Support recovery form: You mentioned you already tried the account recovery form, but give it another shot. This time, be extra thorough with the details and provide as much information as possible about your account and the issues you’re facing.
If none of these steps help, reach out to Microsoft Support directly. You can call or chat with them for personalized assistance. Don’t be shy; they’re there to help you resolve the issue.
Good luck, and let me know if any of these steps help you get back into your account