Having trouble getting an email verification code from Canva using a recently created Online 365 Outlook business account. All other emails and verification emails are coming through, except for the one from canva.com.
Hey there
Sorry to hear you’re having trouble getting that verification email from Canva. It sounds like you’re using a recently created Office 365 Outlook business account. Don’t worry, we’ll get this sorted out.
First things first, let’s cover the basics:
- Double-check your spam folder: It’s possible that the email got flagged as spam. So, log in to your Outlook account, navigate to the spam folder, and see if the verification email is hiding there.
- Whitelist Canva’s domain: Sometimes, overzealous email filters can block legit emails. You can add
canva.comto your allowed senders list. Here’s how:- Open Outlook.
- Click on the gear icon in the top right.
- Choose “View all Outlook settings.”
- Scroll down to “Junk email” and click on it.
- Under “Safe senders and domains,” click the “Add” button.
- Type
canva.comin the box and hit “Enter.”
- Check your email settings: Ensure that your email settings aren’t blocking Canva’s emails. Specifically:
- Verify that your email address is correct.
- Check if there are any forwarding rules set up that might be redirecting or discarding the email.
- Contact Canva support: If the above steps don’t work, reach out to Canva’s support team directly. Provide them with details about your issue, including the email address you used and the steps you’ve taken so far. They might be able to trigger a re-send of the verification email or help you troubleshoot the problem.
If none of these steps resolve the issue, it’s possible that there’s a temporary hiccup on Canva’s end. Be patient and try again later.
Any questions or need further assistance?