A company with a 25-year reputation in its industry is experiencing a significant issue with its representation on Bing.com. The company has been incorrectly marked as "closed" on the website, resulting in the loss of hundreds of clients and substantial financial losses.
Issue Summary: Despite efforts to verify the business and synchronize information with Google, the incorrect status persists, indicating a possible error on Bing.com.
Impact: The misinformation has led to financial losses and damage to the company's reputation, estimated to be in the thousands of dollars. The ongoing verification issues on the platform have exacerbated the situation.
Legal Considerations: According to European law, businesses are protected against the dissemination of false information that can harm their operations. The incorrect status on Bing.com violates these regulations.
Demands:
Immediate Correction: Correct the business status on Bing.com to reflect that it is open and operational.
Verification Resolution: Promptly resolve the verification issues on the platform.
Compensation: Provide compensation for the financial losses incurred due to the incorrect business status.
Public Apology: Issue a public acknowledgment and apology for the error and inconvenience caused.
Failure to address these issues promptly will lead to legal action to seek redress for the damages caused. A response outlining the steps to rectify the situation is expected within 14 days.
Hey there,
I understand how frustrating and damaging it can be when a major search engine incorrectly lists your business as closed. Here’s a step-by-step guide to help you resolve the issue and get your business status corrected on Bing:
Verification Process:
- Bing Places for Business: Create an account on Bing Places for Business, if you haven’t already. This platform allows you to manage your business listing and provide accurate information to Bing.
- Claim Your Business: Locate your business listing on Bing Places and claim it. You’ll need to verify your business through a phone call, email, or postcard.
- Update Business Status: Once verified, update your business status to “open” and ensure all other information is accurate.
Troubleshooting Verification Issues:
- Check for Errors: Ensure your business name, address, and phone number are accurate and consistent across all platforms, including your website and other directories.
- Reviews and Feedback: Check your business reviews on Bing to see if any negative reviews or feedback might be contributing to the “closed” status.
- Contact Bing Support: Reach out to Bing support via the Bing Places for Business platform or through their help page.
Compensation and Public Apology:
- Document Damages: Gather detailed records of your financial losses and reputation damage caused by the incorrect status.
- Contact Bing Support Again: Provide Bing support with your documentation and request compensation and a public apology.
- Legal Action: If Bing does not respond or compensate you adequately, consider seeking legal advice and action as per European law.
Preventing Future Issues:
- Regularly Monitor Listings: Periodically check your business listings on Bing and other directories to ensure accuracy.
- Sync Information: Keep your business information consistent across all platforms to avoid discrepancies.
Remember to keep detailed records of all communications with Bing support and the actions you’ve taken to resolve the issue. Good luck, and I hope this helps you get your business status corrected and your reputation restored.